ves789 Privacy Policy

Introduction

ves789 ("we", "us", "the Company", "the Platform") is committed to protecting the personal data of every individual who accesses, registers on, or uses the ves789 platform at ves789.app. This Privacy Policy sets out in clear, plain English how we collect personal information, what we use it for, with whom we share it, how we keep it secure, and what rights you hold as a data subject .

This Privacy Policy applies to all players accessing ves789 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. By creating a ves789 account or otherwise using our platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein.

ves789 collects personal data in several ways: directly from you when you register an account or contact support, automatically as you use the platform, and from third-party service providers such as payment processors. The categories of personal data we collect are set out below.

• 🪪 Identity Data Full legal name, date of birth, nationality, gender, and a copy of a government-issued identity document such as your Bangladesh National Identity Card (NID) or passport, collected as part of our mandatory KYC verification process.
• 📬 Contact Data Registered mobile phone number, email address, and residential address (city, district, division) in Bangladesh. This information is used for account verification, transaction alerts, and customer support communications.
• 💳 Financial Data Details of the payment methods linked to your account, including bKash wallet numbers, Nagad account references, Rocket mobile banking identifiers, Upay account details, and bank account references for transfers via BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank, or other Bangladeshi banks. We do not store full debit or credit card numbers on our servers.
• 🎮 Gaming and Transaction Data A complete record of all bets placed, games played, deposits made, withdrawals requested, bonuses claimed, and wagering activity on the ves789 platform. This data is retained for legal, audit, and responsible gaming purposes.
• 🌐 Technical and Usage Data IP address, device type, operating system, browser type and version, screen resolution, session timestamps, pages visited, features used, and approximate geographic location derived from IP address. This data is collected automatically via cookies and server logs.
• 💬 Communications Data Records of all communications between you and the ves789 customer support team, including live chat transcripts, email correspondence, and support ticket histories. These records are retained for quality assurance and dispute resolution purposes.

ves789 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use the site so that we can continue to improve it. A cookie is a small text file placed on your device by the ves789 website.

1. Essential Cookies: These cookies are strictly necessary for the ves789 platform to function. They manage your login session, maintain your account state between pages, and protect against cross-site request forgery (CSRF). The platform cannot function without these cookies, and they cannot be disabled.
2. Analytics Cookies: We use analytics tools to collect aggregated, anonymised data about how players navigate the ves789 platform, which pages are most visited, where sessions originate, and how long players engage with specific features. This data helps us improve the platform experience for all Bangladesh players.
3. Preference Cookies: These cookies remember your platform settings, such as your display preferences and notification preferences, so that you do not need to reconfigure them on every visit.
4. Security Cookies: ves789 uses security-related cookies and device fingerprinting technologies to detect suspicious login patterns, identify potentially fraudulent accounts, and protect against automated bot activity.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in to or using the ves789 platform. For full details of the cookies in use and their individual retention periods, please contact [email protected].

ves789 retains personal data only for as long as it is necessary for the purposes for which it was collected, or for as long as we are required to retain it by applicable law. The following general retention periods apply.

1. Active Account Data: Personal data associated with an active ves789 account is retained for the full duration that the account remains open and active, plus a minimum period of five (5) years following account closure, to satisfy AML record-keeping obligations.
2. KYC Documents: Copies of identity documents submitted for KYC verification are retained for a minimum of five (5) years from the date of submission, as required by financial crime prevention standards applicable to online gaming platforms.
3. Transaction Records: All financial transaction records, including deposit and withdrawal histories, are retained for a minimum of seven (7) years for accounting, tax, and AML compliance purposes.
4. Customer Support Records: Communications data from customer support interactions is retained for a minimum of three (3) years following the closure of the relevant support case, for dispute resolution and quality assurance purposes.
5. Marketing Data: Where you have opted in to receive marketing communications, we retain your marketing preferences until you withdraw consent. Following withdrawal of consent, your preferences data is retained in a suppressed state for three (3) years to ensure that we do not inadvertently re-contact you.

ves789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in line with industry best practice.

1. Encryption in Transit: All data transmitted between your device and the ves789 platform is encrypted using TLS 1.2 or higher. Our website operates exclusively over HTTPS. No personal or financial data is ever transmitted over an unencrypted connection.
2. Encryption at Rest: Sensitive personal data stored on ves789 servers, including identity documents and financial records, is encrypted at rest using AES-256 encryption.
3. Access Controls: Access to personal data within the ves789 organisation is strictly controlled on a need-to-know basis. All staff who handle personal data undergo mandatory data protection training and are bound by confidentiality obligations.
4. Intrusion Detection and Monitoring: ves789 operates continuous security monitoring across its platform infrastructure to detect and respond to attempted intrusions, unusual access patterns, or signs of data exfiltration in real time.
5. Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights, ves789 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.