Play Smart with ves789

Responsible Gaming Tools at a Glance

Six key protections built directly into the ves789 platform for all Bangladesh players

A time-out is a temporary suspension of your ves789 account. During a time-out, you cannot log in, deposit funds, place bets, or access any real-money games on the platform. Time-outs are designed for players who feel they need a short break from gambling but do not wish to permanently close their account.

1. 24-Hour Time-Out: A one-day break, effective immediately upon request. Useful if you have had a frustrating session and feel the urge to keep playing impulsively.
2. 7-Day Time-Out: A one-week cooling-off period. Recommended when you notice you have been playing more frequently than planned over a short period.
3. 30-Day Time-Out: A one-month break. A good option when you recognise that gambling has started to interfere with your daily routine, work, or finances.
4. Custom Period (up to 6 Weeks): You may request a custom time-out of any duration up to 42 days. Contact [email protected] to arrange a custom period.

When your time-out period ends, your account is automatically reactivated. You will receive an email notification before reactivation so that you have an opportunity to extend the time-out if you feel it is necessary.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use the responsible gaming tools above or to seek external support.

• ⚠️ Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
• ⚠️ Chasing losses — continuing to gamble in an attempt to win back money you have already lost in a previous session.
• ⚠️ Borrowing money, taking loans, or selling personal belongings to fund gambling activity.
• ⚠️ Neglecting work, family responsibilities, social commitments, or personal health because of time or money spent gambling.
• ⚠️ Feeling anxious, irritable, restless, or depressed when not gambling, or when trying to stop or cut back.
• ⚠️ Lying to family members, friends, or employers about the extent of your gambling activity or financial losses.
• ⚠️ Using gambling as a way to escape stress, anxiety, loneliness, or difficult emotions rather than as a form of leisure.
• ⚠️ Repeatedly trying and failing to reduce or stop gambling despite a genuine desire to do so.

ves789 takes the protection of minors extremely seriously. No person under the age of 21 may register an account, deposit funds, or participate in any real-money game or betting activity on ves789.app. We enforce this through mandatory KYC age verification, which requires every player to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — before any funds can be deposited.

If you share a device with younger family members in your household, we strongly recommend the following precautions:

1. Always log out of your ves789 account fully after each session, especially on shared mobile devices.
2. Do not save your login credentials in your browser or device if younger family members have access to it.
3. Use your device's built-in parental controls or app restriction features to prevent minors from accessing online gambling platforms.
4. Talk openly with young people in your household about the risks associated with gambling and the legal age requirements that apply in Bangladesh.

If you suspect that a minor has accessed or registered on ves789 using false identity information, please report it to us immediately at [email protected]. We will investigate the matter and take appropriate action without delay.